Delivery & Dispatch
Customers Please Note: Due to severe weather and flooding on Australia's East Coast, online orders are experiencing 2-3 day delays due to AusPost rail line closures. We apologise for any inconvenience and thank you for your patience and understanding.
DISPATCH
At Mephisto, delivering customer parcels in a timely and effective manner is very important to us. Therefore, we aim for next day delivery on all orders during business days (Monday-FridayPlease note, delivery times may vary during busy business periods such as Christmas, sale periods, or Australian public holidays.
Please refer below for more information on parcel dispatch, delivery and arrival times.
|
Shipping Type |
Cost |
Approximate Delivery Time |
|
Australian Standard Shipping |
FREE |
3-7 working days from dispatch |
|
Australian Standard Shipping |
$15 |
3-7 working days from dispatch |
|
Australian Express Shipping |
$25 |
1-3 working days from dispatch. |
|
New Zealand Standard |
$25 |
3-10 working days from dispatch* |
|
International Standard |
$55 |
3-10 working days from dispatch* |
How to Track Your Order
We understand that getting your parcel on time is important to you. That’s why we offer a tracking number with every purchase to provide that peace of mind.
To access your tracking number, simply check your email at the address you provided during checkout. Enter the number provided into the Australia Post link below
https://auspost.com.au/mypost/track/#/search
You will be able to track your parcel in real time, once the order has been picked up from our Perth distribution centre.
*More information about Australia post delivery times can be found at https://auspost.com.au/
All delivery times are approximate and are subject to external factors.
Express Shipping
Sometimes the need for new Mephisto’s can’t wait! Mephisto offers express shipping on all purchases delivering within Australia for an extra $20 at checkout. If you are interested in express shipping please contact our friendly Customer Care Team at customercare@mephisto.com.au.
Unfortunately, express shipping is not offered internationally.
Please note, dispatch may be delayed on purchases ordered within busy business periods such as Christmas, Australian public holidays, and sale periods.
Lost or Stolen Parcels
Mephisto acknowledges receiving a late or absent order can be stressful. To make this process as easy as possible, before contacting Customer Care please check your parcels’ status by entering your tracking number into the Australia Post website above.
Please note, during busy periods such as Christmas, Australian public holidays, and sale periods, that dispatch may be delayed.
If the shipping address entered at checkout is correct, please contact Customer Care on 1300 762 288 (8am-4pm AWST), send us a message via our Live Chat Feature, or email at customercare@mephisto.com.au.